Provide fast, friendly technical support to clients, troubleshooting hardware, software, and network issues across Windows and Mac.
Handle installs/configurations, maintenance and updates, ticket documentation, and basic user training to keep systems running and clients happy.

Key Responsibilities:

- Respond to client inquiries and provide technical support via phone, email, or in-person

- Troubleshoot and resolve hardware, software, and network issues

- Install and configure new hardware and software systems

- Perform regular maintenance and updates on existing systems

- Collaborate with team members to develop and implement technology solutions for clients

- Document and track all support requests and resolutions

- Stay up-to-date with the latest technology trends and advancements

- Provide training and support to clients on new systems and software

- Maintain a high level of customer satisfaction and ensure timely resolution of issues

Qualifications:

- Bachelor's degree in Information Technology or related field

- 2+ years of experience in a technical support or helpdesk role

- Strong knowledge of hardware, software, and network troubleshooting

- Experience with Windows and Mac operating systems

- Excellent communication and customer service skills

- Ability to work independently and in a team environment

- Attention to detail and ability to prioritize tasks

- IT certifications (such as CompTIA A+, Network+, or Microsoft Certified Professional) are a plus

If youre a skilled, motivated IT Support/Helpdesk Specialist who can troubleshoot quickly and keep client systems running smoothly, apply to our talent pool.